Shipping
Free next-day delivery on all UK mainland online orders.*
All deliveries must be signed for.
Orders placed before 2pm (Monday-Friday) for delivery to UK mainland addresses are normally despatched from our warehouse the same day, subject to stock availability and any security checks. Please all 3 to 5 days for accessories with free shipping.
Orders placed after 2pm during the week or at weekends will be despatched the following business day.
All orders received are shipped using Royal Mail Signed services or by Next-Day carriers.
* Certain remote and off-shore locations may attract an additional charge. We will contact you before shipment should any additional charges apply.
Overseas Orders
Deliveries can only be made to a UK address via this website. For overseas deliveries please Contact Us or visit our sister site Pulsat.
If a unit is intended for overseas use please check the availability of DAB transmissions in the country of intended use before purchase.
Enquiries from a country already represented by an authorised REVO Audio distributor will be directed to the authorised distributors website.
Guarantee
All new radio products sold carry a two year manufacturers parts and labour guarantee unless otherwise stated.
All refurbished radio products, accessory products (e.g. power supply, remote control unit) and battery products carry a one year guarantee.
All guarantee claims must be accompanied with a proof of purchase.
Please note that our guarantee is for goods bought and used in the UK, The Isle of Man and the Channel Islands.
Returns
We offer a 14-day no quibble returns policy.
No item should be returned to us without first contacting us. Upon contacting us a returns number will be issued which will assist us in processing your return. Please have your order reference to hand when contacting us.
If you are returning a product to us please include a copy of your purchase invoice and include your returns number. We suggest all returns are made using a secure delivery method, preferably one which is insured and requires a signature upon delivery.
Items returned for credit must be complete and in as new condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original packaging and include any accessories (e.g. power supply, remote control, instruction manual). If items are missing it may affect the credit you receive.
Any returns accepted after 14-days will be subject to the above terms plus a 25% re-stocking fee.
All items returned to us must be sent carriage paid.
We accept no responsibility for items lost, stolen or damaged whilst in transit to us. Returns are usually processed within 7 working days of receipt.